Refund policy

LAST UPDATED: 16 AUGUST 2026

30-DAY RETURNS

You may request a return within 30 days of receiving your order.

RETURN CONDITIONS

Items must be unworn, unused and returned with their original packaging and supplied accessories. Shoes should be tried on indoors on a clean surface. We may reduce a refund where handling has gone beyond what is reasonably necessary to inspect the item.

HOW TO START A RETURN

Email contact@lastorai.com with your order number and the item you wish to return. Wait for return instructions before sending the parcel. Returns sent without authorisation may be delayed.

RETURN POSTAGE

For a change-of-mind return, the customer is responsible for secure return postage unless we state otherwise. If an item is faulty, damaged on arrival or incorrect, contact us promptly with photographs. Where the claim is accepted, we will provide an appropriate remedy and cover reasonable return costs.

REFUNDS

We will inspect the return and email you when it is approved or declined. Approved refunds are sent to the original payment method within 10 business days. Your bank or card provider may take additional time to display the credit.

EXCHANGES AND CANCELLATIONS

The quickest way to obtain another size is to return the original item and place a new order. If you need to cancel an order, contact us immediately; cancellation cannot be guaranteed after fulfilment begins.

This policy does not limit your statutory rights under UK consumer law.